Course Description:

This one-day course is aimed for anyone wanting to builds skills about feeling confident and comfortable speaking up when dealing with conflict.

Course Topics:

• Assertiveness: the foundation of all of the other skills. It is about saying what you mean, meaning what you say and not saying it mean. It is about consideration and respect - both for you and for the person that you are interacting with. It is also about saying ‘no’ and doing it without guilt or anxiety.
• Conflict: being assertive actually lowers the probability of there being conflict. When conflict does occur, you will have the confidence to defuse the situation, respond professional to conflict and seek solutions that work for everyone.